When Finishing Order
Q: Does Kesu insure delivered goods?
A: No, we do not insure deliveries. However, you are free to use your own insurance.
Q: How much import duty will I need to pay for my goods?
A: There is no single answer to this question but a few rules apply. For customers in Australia, new CHAFTA regulations allow for a progressive roll-out of duty-free import into Australia. Import duties vary widely between countries, and are dependent on the type of good being imported. Most countries in the world conform to the international Harmonized System (HS) codes that categorize virtually all commercial trade goods.
Q: What are Kesu's shipping terms?
A: Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.
For express shipments, we use Delivered Duty Unpaid (DDU), which means that the client is responsible for paying import duty when the goods arrive to your destination.
Q: Does Kesu provide export molds?
A: Yes. However, we must explain that our tooling is manufactured to be compliant with our Modular Unit Dies (MUD). This means they are a uniform base size, so the customer must be prepared to receive tools in that size to fit into their own machines.
Q: What if I am not completely satisfied with the parts I receive?
A: We guarantee our materials and workmanship based on the terms of the initial order and the information provided by you. Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. Our continuing business relies on earning your confidence in our ability to meet and exceed any reasonable expectations.
Q: Can my company get credit with Kesu ?
A: Rapid prototyping customers must pay in advance for the first three orders, after which we will consider giving 30 days credit. Except in very special cases, all tooling orders require a 50% deposit in advance. Typically the balance must be paid after T1 approval of samples.
Q: How can I pay Kesu ?
A: Kesu accept bank to bank wire transfer. Kesu has accounts in Hong Kong and Dongguan, China.
Q: What is Kesu's DUNS number?
A: For business identification purposes, our DUNS number is 69-748-5516.
Q: What is the ISO9001:2015 Certificate number?
A: For business identification purposes, our ISO9001 number is 19820QI1662R0M.
Q: What if I am not completely satisfied with the quality of the parts I receive?
A: Firstly, we guarantee our materials and process based on the terms of the initial order and the information provided by you.Every part will be controlled and inspected strictly by our engineers and QC department, Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. Our continuing business relies on earning your confidence in our ability to meet and exceed any reasonable expectations.
